You Knead Rewards - FAQs
Got questions about You Knead Rewards? You're in the right place! Find answers to everything from earning points and unlocking tiers to redeeming rewards and making the most of your membership.
Happy kneading!
Getting Started
How do I join You Knead Rewards?
Joining is easy and free! Simply sign up for a You Knead Rewards account through our website. Once you're registered, you can start earning points and unlocking rewards with every qualifying purchase.
Who can join the rewards program?
Anyone who loves good sourdough can join! You Knead Rewards is open to eligible customers who create an account with us.
Can I join if I'm already an existing You Knead Sourdough customer?
Absolutely! We'd love to have you on board. Existing customers are welcome to join You Knead Rewards and start enjoying the perks. Eligible existing customers may also receive a $10 courtesy welcome voucher.
What should I do if I forget my account password?
No worries! Just drop us a message at contact@youkneadsourdough.com.au and we'll help you get back into your account.
What happens if I use a different email address when placing an order?
If you use a different email address at checkout, your order won't be linked to your existing You Knead Rewards account, and points won't be credited automatically. To make sure you get every point you've earned, always use the email address registered to your rewards account when placing an order!
Your Rewards & Points
How do I check my points balance and rewards status?
Simply log in to your You Knead Rewards account through our website. You'll be able to view your available points, current membership tier and rewards progress all in one place. (More info here please)
How do I receive my birthday reward?
Make sure your birthday details are updated in your rewards account. Your birthday points will be credited according to your membership tier:
- Apprentice: 50 points
- Baker: 75 points
- Sourdough Master: 100 points
(More info how please) Also, is this birthday purchase? or customer birthday?
When will I receive my referral points?
You'll receive 100 points once your referred friend completes their qualifying first purchase of $60 or more.
Can I earn points on sale items or discounted purchases?
Yes! You can still earn points on sale and discounted items. Points are calculated based on the final amount you actually pay, not the original price. Every little bit counts!
Can I earn points on shipping fees?
[Confirm points expiry policy.]
Can I transfer my points to another account?
Sorry, points are yours to keep! You Knead Rewards points are non-transferable and can only be redeemed through the account where they were earned.
What happens to my points if I return my order?
[Confirm points expiry policy.]
Do points expire after a certain period?
[Confirm points expiry policy.]
Redeeming Your Rewards
How do I redeem my points?
Once you've collected enough points, head to your rewards account and choose the reward you'd like to redeem. You can use your points toward available cash discounts or product rewards.
Can I choose between a cash discount and a product reward?
Yes! At each available redemption level, you can choose either a cash discount or the corresponding product reward. The choice is yours!
Does my redeemed reward or discount have an expiry date?
[Confirm points expiry policy.]
The Baker Journey (Tiers)
What are the different membership tiers?
Your Baker Journey has three tiers: Apprentice, Baker and Sourdough Master.
✅ Everyone starts as an Apprentice, earning 1 point per $1 spent.
✅ Reach $200 in lifetime spend to unlock Baker status and earn 1.25 points per $1.
✅ Spend $400 or more to become a Sourdough Master and earn 1.5 points per $1, plus even more exclusive perks and rewards!
Want to see what each tier has to offer?
Is my membership tier based on points earned or total spending?
It's all about your total spend! Your membership tier is determined by your lifetime spending with You Knead Sourdough, while the points you earn are a separate balance that you can use to claim rewards. So keep earning, keep spending and enjoy the perks along the way!
Will my membership tier change if I redeem my points?
Nope! Your tier is based on your lifetime spend, not your points balance. Redeem your points, enjoy your rewards and wear your Baker badge for life. Once you've earned your tier, it's yours to keep!