We know how exciting it is waiting for your sourdough kit or top-up flour to arrive and we also know how important it is to know exactly where your order is.
That’s why we’ve made tracking your delivery as easy as possible, so you can follow every step of its journey to your kitchen bench.
How Our Tracking System Works
As soon as your order is shipped, we’ll send you a shipping confirmation email with a tracking link included. This allows you to see real-time updates from the courier.
We use multiple carriers, depending on your location and which provider can get your order to you fastest and most reliably. No matter the courier, the tracking link in your email will take you straight to the right info.
💌 Didn’t receive your shipping email? Be sure to check your junk or promotions folder!
How to Track Your Order (Step-by-Step)
- Open your shipping confirmation email
- Click the tracking link. This will take you to the courier’s live tracking page
- Follow the updates to see your estimated delivery window and where your parcel is in the network
- Sit back and get ready to bake!
You’ll be able to see when your parcel is out for delivery and when it’s been delivered no surprises or missed packages.
What If My Tracking Link Isn’t Updating?
Don’t panic this can be totally normal. Here’s what to know:
- Sometimes it can take a few hours after dispatch for the courier to scan and update the parcel’s status
- If your tracking hasn’t updated within 24 hours, feel free to contact us we’re more than happy to check it out for you
📧Email: Reach out to us HERE
We’ve Got Your Back
We’re a small team, but we’re committed to keeping your sourdough journey smooth and stress-free. Tracking should be quick and simple but if you ever get stuck, just give us a shout. We're here to help.